Monday, January 29, 2007

Measuring what? Criteria for good measurement.

1. Measure the cycle time
2. Measure the Business value, ROI and not the number of items or hours worked. Who cares if fruit that you made isn’t juicy.
3. Customer satisfaction – most will put their faith into customer survey – they allocate 1024 questions and forget to free the customer off. The ultimate question is much superior approach, you ask just one question. It goes like this: Would you offer this (product) to a friend? The scale would be from 1 to 10, 1 is recommending it to an enemy.

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